Frequently Asked Questions

General Terms and Conditions

  • Classes and Instructors are subject to change.
  • Grip socks are required for every class.
  • If there are 2 or less persons signed up for a Group Class, Pilates One reserves the right to cancel the class.
  • There will be no notice of the cancellation.
  • We accept credit cards only.
  • All sales are final.
  • If you have any questions please feel free to call the studio at 786-545-6889 or email us at [email protected].


  • We have a 12-hour cancellation policy. Meaning you have to cancel 12 hours before the start of your class. If you cancel within the 12-hour period, it will be considered a late cancellation. If you have a Membership with us please see our cancellation policy terms for your specific Membership. 
  • Classes are non-refundable, exchangeable, or transferable.
  • To cancel a reservation: log into your MindBody profile or our Pilates One app, click on My schedule and click cancel next to the class you wish to cancel.
  • You can also email us at [email protected] or call the studio at 786-545-6889 to cancel a reservation.

Ultimate Membership

  • The Ultimate Monthly Membership is offered for $199, $289, or $349 per month with a 3 month commitment.
  • ALL Memberships have one class per day limit. Any additional class is subjected to a $10 fee.
  • ALL Memberships have an automatic payment renewal monthly, for 3 months, unless request for early termination. Please see terms for early termination.  
  • ALL Memberships automatically renew every 3 months unless notified with a written cancellation requesting your membership not auto-renew for another 3 months, 30 days prior to your 3rd month’s billing date. 
  • If you do not show up to cancel or cancel before the 12-hour period, there is a $20 late cancellation fee for a missed/late/no show reserved class. Classes do get added back in any of our Memberships. Classes do not roll over in any Membership.
  • Classes do not roll over in any Membership.
  • 1 Freeze/Hold per 3 month Membership at no charge, additional holds are subject to a $45 fee. Please send us an email at least 15 days in advance. 

  • ALL Memberships can be upgraded/downgraded with a 15 day notice of your billing date. Upgrades/downgrades count as a new Membership 3 month commitment. 

  • If you wish to early terminate/cancel your monthly membership prior to completing the 3 months, you must submit a written notification 30 days prior to your last billing date and a $150 early termination fee applies. 
  • All written notices and/or requests must be submitted to [email protected]

I’m running late. What Happens?

  • Miami Traffic is difficult and we understand. If you are signed up for a class and are running late, you have a 5-minute window from the start time of the scheduled class to keep your reserved spot.
  • If you are over 5-minutes late, your spot may be given to a standby student.
  • To ensure the safety of our clients, if you have never tried Pilates before and are over 5-minutes late you will not be permitted to enter the class. We require that all new students receive a proper introduction to the instructor and equipment and suggest arriving 10-minutes before class begins. Thank you in advance for understanding!

I’m Pregnant. Is it safe to take Pilates classes?

  • Yes! One of the many amazing benefits of Pilates is that it is low impact, making it a perfect fit for our active moms-to-be. However, some factors may affect your workouts; for example: Age, health history, and current baby/mom health status.
  • If you are in a healthy pregnancy: You are able to attend most of our Reformer Classes Except Jump Board Reformer.  In regards to our Circuit classes, please note that the Classic Circuit Pilates is your only option.
  • Because we take the well being of our clients and their loved ones to heart, and should you have any questions or concerns, we are here for you with anything you need.  We offer a 15 minute complimentary personal evaluation or 50% off a 1 hour private session with any of our highly trained teachers to guide you in the right direction for you and baby.  Evaluations must be done in person so please feel free to call our studio to reserve your appointment at (786) 545-6889 or email us at [email protected].

contact us

Hours and Location

Mon – Thu: 7 am – 7:30 pm
Fri: 7 am – 4 pm
Sat: 9 am – 12 pm
Sun: 9 am -12 pm

2900 SW 28th Ter., Ste 101, Coconut Grove, FL  33133

786 - 545 - 6889 | [email protected]