Frequently Asked Questions

General Terms and Conditions

  • Classes and Instructors are subject to change.
  • Grip socks are required for every class.
  • If there are 2 or less persons signed up for a Group Class, Pilates One reserves the right to cancel the class.
  • There will be notice of the cancellation.
  • All Classes must be prepaid.
  • We accept Credit Cards, Checks, and Cash.
  • All sales are final.
  • If you have any questions please feel free to call the studio at 786-545-6889 or email us at [email protected].

Cancellations

  • We have a 24-hour cancellation policy. Meaning you have to cancel 24 hours before the start of your class. If you cancel within the 24-hour period, it will be considered a late cancellation.
  • Classes are non-refundable, exchangeable, or transferable.
  • To cancel a reservation: log into your MindBody profile, click on My schedule and click cancel next to the class you wish to cancel.
  • You can also email us at [email protected] or call the studio at 786-545-6889 to cancel a reservation.

Ultimate Unlimited Membership

  • The Ultimate Unlimited Monthly Membership is offered for $250 per month or $199 per month with a 1 year commitment.
  • Unlimited Packages have one class per day limit. Any additional class is subjected to a $10 fee.
  • ALL memberships have an automatic payment renewal unless notified, with a 30 day written cancellation.
  • Month-to-Month membership, with automatic payment renewal unless notified, with a 30 day written cancellation.
  • If you do not show up to cancel or cancel before the 24-hour period, there is a late cancellation fee of $20.
  • If you wish to early terminate/cancel your contract, you must submit a 30 day written notification to [email protected]. Fees may apply.

I’m running late. What Happens?

  • Miami Traffic is difficult and we understand. If you are signed up for a class and are running late, you have a 5-minute window from the start time of the scheduled class to keep your reserved spot.
  • If you are over 5-minutes late, your spot may be given to a standby student.
  • To ensure the safety of our clients, if you have never tried Pilates before and are over 5-minutes late you will not be permitted to enter the class. We require that all new students receive a proper introduction to the instructor and equipment and suggest arriving 10-minutes before class begins. Thank you in advance for understanding!
Work

contact us

Hours and Location

Mon – Thu: 6 am – 9 pm
Fri: 6 am – 4 pm
Sat: 9 am – 12 pm
Sun: 9 am -12 pm

2900 SW 28th Ter., Ste 100 & 101, Coconut Grove, FL  33133

786 - 545 - 6889 | [email protected]

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