Pilates One Policies

PILATES ONE POLICIES


General Terms and Conditions

  • Classes and Instructors are subject to change
  • Grip socks are required for every class.
  • If there are 2 or less persons signed up for a Group Class, Pilates One reserves the right to cancel the class. There will be notice of the cancellation
  • All Classes must be prepaid
  • We accept Credit Cards, Checks, and Cash
  • All sales are final
  • If you have any questions please feel free to call the studio at 786-545-6889 or email us at [email protected]

Cancellations

  • We have a 24-hour cancellation policy. Meaning you have to cancel 24 hours before the start of your class. If you cancel within the 24-hour period, it will be considered a late cancellation.
  • Classes are non-refundable, exchangeable, or transferable.
  • To cancel a reservation: log into your MindBody profile, click on My schedule and click cancel next to the class you wish to cancel.
  • You can also email us at [email protected] or call the studio at 786-545-6889 to cancel a reservation.

Monthly Memberships

  • We offer an Unlimited Monthly Membership for $299.
  • Unlimited Packages have one class per day limit.
  • 3-month contract, with automatic payment.
  • If you do not show up to cancel or cancel before the 24-hour period, there is a late cancellation fee of $25.
  • If you wish to early terminate/cancel your contract, there is a $150 fee.

I’m Running late, what happens?

  • Miami Traffic is difficult and we understand. If you are signed up for a class and are running late, you have a 5-minute window from the start time of the scheduled class to keep your reserved spot.
  • If you are over 5-minutes late, your spot may be given to a standby student.
  • To ensure the safety of our clients, if you have never tried Pilates before and are over 5-minutes late you will not be permitted to enter the class. We require that all new students receive a proper introduction to the instructor and equipment and suggest arriving 10-minutes before class begins. Thank you in advance for understanding!


CONTACT PILATES ONE

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